Refund Policy

1. Our 14-day money-back guarantee

Every Australian Quantum Group training, consulting and practical development package comes with a 14-day money-back guarantee.

If you are not satisfied with your package, ask us for a refund within 14 days of the date your payment is received and we will refund the full amount you paid, including GST. You do not need to give a reason.

2. How to request a refund

Email info@australianquantumgroup.com.au within the 14-day period and include:

• Your full name
• The package you purchased
• Your invoice number or the date you paid
• The words “refund request” in the subject line

You may also call us on 0480 018 356, but please follow up in writing so there is a record of the date of your request.

3. How and when you are refunded

We will refund you within 10 business days of receiving your request.

Refunds are paid in Australian dollars to the account or payment method the payment came from. We refund the full amount you paid, including GST. We do not charge an administration or cancellation fee, and we do not deduct anything for materials you have already downloaded or sessions you have already attended within the 14-day period.

4. Nothing needs to be returned

All of our packages are delivered electronically. We do not ship physical goods of any kind, so there is nothing to post back and no return postage or restocking cost applies.

We ask that you stop using our learning materials and templates, and delete your copies, once a refund has been paid.

5. After the 14-day period

After 14 days the money-back guarantee no longer applies. Your rights under the Australian Consumer Law continue to apply, and we will always consider individual circumstances — contact us and we will discuss it with you.

If we cancel or cannot deliver a program for a reason that is not your fault, we will refund the portion of your package that has not been delivered, whether or not the 14 days have passed.

6. Your rights under the Australian Consumer Law

This guarantee is offered in addition to your rights under the Australian Consumer Law, and does not limit them.

Our services come with guarantees that cannot be excluded. For major failures with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. If the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time and, if this is not done, to cancel and obtain a refund for the unused portion.

7. If you are unhappy with our decision

Contact us first at info@australianquantumgroup.com.au and we will try to resolve the matter. We aim to resolve complaints within 20 business days.

If we cannot resolve it together, you may refer the matter to Consumer Affairs Victoria or to the Australian Competition and Consumer Commission.

8. Contact

Australian Quantum Group Pty Ltd
ACN 700 373 682 · ABN 27 700 373 682
106/797 Plenty Road, South Morang VIC 3752
info@australianquantumgroup.com.au
0480 018 356